| 
                 
                  Multi 
                    Language Stores
                   
                    Multi language store fronts are fully supported 
                    by Magnet Commerce. You can translate all products, graphics, 
                    templates, storefront text, labels, banners, notification 
                    emails etc. to all different languages enabled on your online 
                    store. Any language you want to enable can be supported, all 
                    you have to do is contact us and let us know which languages 
                    you want to use!  
                     
                    ! Apart from 
                    the multi language feature, Magnet Commerce also supports 
                    international shipping 
                    and tax rules, 
                    and multiple 
                    currency functionality. This is what makes Magnet Commerce 
                    the #1 solution for building stores that can sell in different 
                    markets around the world. 
                     
                   
                  Enabling languages for your Magnet Commerce 
                    store 
                     
                    When subscribing to Magnet Commerce (or 
                    filling out the free trial subscription form) you will be 
                    asked to define a main language for your store as well as 
                    any additional languages you want to enable. To view/change 
                    the languages enabled at any time, use the "Setup > 
                    Languages" tab of your Administration Panel: 
                    
                   
                  
                     
                      | Figure: 
                        Go to the "Setup 
                        > Languages" tab, to see the languages currently 
                        enabled and request for extra languages.  | 
                     
                   
                  In the languages tab you can see the languages 
                    currently enabled and request for extra languages to be added: 
                    
                  
                     
                      | Figure: 
                        To request for additional 
                        languages type the language and click "Send Request". 
                          | 
                     
                   
                  Selected languages: The 
                    languages currently enabled on your online store. All products, 
                    graphics, templates, storefront text, labels, banners, notification 
                    emails etc. can be translated to all different languages enabled. 
                     
                    Request another language: 
                    You can ask for a new language to be added at any time, by 
                    typing it in the "Language" text box and clicking 
                    "Send Request". The language will be enabled on 
                    your administration panel and store front, within one business 
                    day. To start with, the tab of 
                    the new language on your store front and administration panel 
                    will be empty. You will then need to setup all the language 
                    dependent parts of your e-store for the new language. For 
                    more information please read through the "Multi 
                    Language store - FAQs" section. 
                     
                   
                  Multi Language Store Fronts: 
                     
                    If you enable more than one language, your 
                    visitors can choose a language using the flags positioned 
                    at the top right corner of your Magnet Commerce store. The 
                    first flag is the default language of your store. In the following 
                    example the default language is english:  
                     
                      
                     
                   
                  
                     
                      | Figure: 
                        Multi language store 
                        front: store visitors click on the appropriate flag to 
                        change between languages. | 
                     
                   
                   The English version of the store will 
                    appear when a visitor first opens your store's homepage. However, 
                    after clicking on the French flag, the visitor is diverted 
                    to the French version of your store: 
                     
                       
                   
                  
                     
                      | Figure: 
                        After clicking the 
                        French flag, the visitor is diverted to the French store 
                        version.   | 
                     
                   
                   
                   
                   
                     
                  FAQs 
                    on Multi Language Stores 
                     
                     
                    Questions: 
                      
                  1) 
                    What are the default and secondary languages on my Magnet 
                    Commerce store? 
                    2) When do I get to pick 
                    a default language for my store? Can I change my initial choice 
                    of default language? 
                    3) Which are the language 
                    dependent parts of Magnet Commerce? 
                    4) How do I add product categories in a multi 
                    language store?  
                    5) How do I add products in a multi language store? 
                     
                    6) How do I add product 
                    page titles and product metatags in a multi language store? 
                     
                    7) How do I add product 
                    filters in a multi language store? 
                    8) How do I add product variants in a multi language 
                    store?  
                    9) How do I use the multi 
                    currency feature in a multi language store?  
                    10) How do I add tax rules 
                    in a multi language store  
                    11) How do I add shipping 
                    options in a multi language store? 
                    12) How do I add custom 
                    pages in a multi language store?  
                    13) How do I add news 
                    in a multi language store?  
                    14) How do I handle product 
                    reviews in a multi language store?  
                    15) How do I add checkout 
                    questions in a multi language store?  
                    16) How do I add texts 
                    (used on storefront and customer emails) in a multi language 
                    store?  
                    17) How can I copy all 
                    product descriptions from the default language to a secondary 
                    one? 
                    18) How does the bulk 
                    import functionality work when adding data in a non-latin 
                    language? 
                     
                     
                    Answers: 
                  1) 
                    What are the default and 
                    secondary languages on 
                    my Magnet Commerce store? 
                     
                    When a visitor first opens a multi language store, all the 
                    language dependent content such as texts, buttons, banners, 
                    product names etc. will appear in the store's default 
                    language. You have defined a default language during subscription, 
                    but can also change it at a later stage. 
                    All other languages enabled on the store front are secondary 
                    languages. 
                     
                    All the languages are shown with flags positioned at the top 
                    right corner of your Magnet Commerce store: 
                     
                      
                     
                    Visitors can use these flags to change between default and 
                    secondary languages at any page of the store front. 
                     
                    Read more about enabling different languages 
                    on your Magnet Commerce store...  
                   
                   
                   
                   
                  2) 
                  When do I get to 
                  pick a default language for 
                  my store? Can I change my initial 
                  choice of default language? 
                   
                  When subscribing, you are asked to define a default language 
                  for your storefront.  
                  If you decide to change this at any time please contact 
                  us.  
                   
                  ! Changing 
                  the default language on your store front means that the new 
                  language will appear when first opening your store's site. So 
                  please make sure you have setup all language sensitive content 
                  such as product descriptions, shop logo, custom pages etc. in 
                  the new language! 
                   
                   
                   
                   
                   
                  3) 
                  Which are the language dependent parts 
                   of Magnet Commerce?  
                   
                  
                     
                      | Administration 
                        Tab | 
                      Language 
                        dependent part | 
                     
                     
                      | Members: 
                         | 
                      Store members  
                        (Tab: Members > View/Add > Member Information 
                        - in the 'Customer info' section) | 
                     
                     
                      | Catalog: 
                       | 
                      Category title and short/long 
                        description  
                        (Tab: Catalog > Categories > Edit Category) 
                          | 
                     
                     
                      Product name and short/long 
                        description  
                        (Tab: Catalog > Add Product > Presentation) | 
                     
                     
                      Product 
                        page title and product metatags 
                        (Tab: Catalog > Add Product > Promotion) | 
                     
                     
                      Product 
                        filters  
                        (Tabs: Catalog > 
                        Product Filters and Catalog > Add Product > 
                        Presentation > Manage product filters) | 
                     
                     
                      Product 
                        variants  
                        (Tabs: Catalog > 
                        Product Variants and Catalog > 
                        Add Product > Pricing> Manage product variants) | 
                     
                     
                      Import 
                        products  
                        (Tab: Catalog > 
                        Import - you need to choose the language you want to import 
                        products in) | 
                     
                     
                      | Site 
                        Content:  | 
                      Custom pages  
                        (Tab: Site Content 
                        > Custom Pages) | 
                     
                     
                      News 
                          
                        (Tab: Site Content 
                        > News) | 
                     
                     
                      | Design: | 
                      Buttons 
                         
                        (Tab: 
                        Design > Buttons) | 
                     
                     
                      Layouts 
                        - Edit custom code  
                        (Tab: 
                        Design > Layouts) | 
                     
                     
                      | Marketing:  | 
                      Banners 
                         
                        (Tab: 
                        Marketing > Banners) | 
                     
                     
                      Checkout 
                        questions  
                        (Tab: 
                        Marketing > Checkout questions) | 
                     
                     
                      | Setup: | 
                      General 
                        store settings: company name/country, shop name/logo, 
                        site description, keywords, homepage content, footer. 
                          
                        (Tab:  Setup > 
                        General) | 
                     
                     
                      Texts 
                        used on the storefront and customer emails  
                        (Tab:  Setup > 
                        Texts) | 
                     
                   
                    
                   
                   
                   
                  4) How do I add  
                  product categories in a multi language store? 
                   
                  When creating categories ("Catalog > Categories > 
                  Edit Category"), change between the language tabs to provide 
                  a translation for all different languages enabled on your store. 
                  When a visitor changes between languages on your store front 
                  he/she will see the appropriate translation of the categories, 
                  exactly as you have defined it.  
                   
                  
                  
                     
                        | 
                      When you define a category in 
                        the default language, the category's title (not the description!!) 
                        gets copied in all secondary languages automatically. 
                        You will need to go through all different language tabs 
                        and provide the appropriate title translation and category 
                        descriptions. 
                       | 
                     
                   
                   
                  Read 
                  more about category setup... 
                   
                   
                   
                   
                  5) 
                  How do I add products in 
                  a multi language store? 
                   
                  When creating products ("Catalog > Add Product"), 
                  change between the tabs to provide a translation for all different 
                  languages enabled on your store. When a visitor changes between 
                  languages on your store front he will see the appropriate translation 
                  of the products, exactly as you have defined it.  
                   
                  ! In 
                  the shopping cart all products are shown in the language that 
                  was used to add them to the cart. 
                   
                  
                  
                     
                        | 
                      When you add a product in the 
                        default language, the product's title (not the description!!) 
                        gets copied in all secondary languages automatically. 
                        You will need to go through all different language tabs 
                        and provide the appropriate title translation and product 
                        descriptions. 
                       | 
                     
                   
                   
                  Read 
                  more about adding products... 
                   
                   
                   
                   
                  6) 
                  How do I add 
                  product page titles and 
                  product metatags in 
                  a multi language store? 
                   
                  When you add a new product on your Magnet Commerce store, the 
                  product page title (the title appearing on the browser when 
                  the product page opens) is automatically set to the product's 
                  name followed by your store's title. Additionally, the product's 
                  short description and name get added as metatags on your store's 
                  product page.  
                   
                  These tags are automatically created from the product's name 
                  and short description that is initially saved for each 
                  language (the first time you click "Update Product Presentation" 
                  when adding 
                  a new product). If you translate the product's name and 
                  short description to a language at a later stage, the content 
                  of the tags in this language won't get updated automatically 
                  - you will have to translate these manually: in the "Product 
                  page title and description tags" section ("Catalog 
                  > Add Product > Promotion") use the language tabs 
                  to provide a translation for all different languages . 
                   
                  Read 
                  more about title and description tags... 
                   
                   
                   
                   
                  7) 
                  How do I add 
                  product filters in 
                  a multi language store? 
                   
                  When creating filter groups ("Catalog > Product 
                  Filters" or "Catalog > Add Product > Presentation 
                  > Manage product filters") you can provide a translation 
                  for all different languages enabled on your store. When a visitor 
                  changes between languages on your store front he will see the 
                  appropriate translation of the filters, exactly as you have 
                  defined it.  
                   
                  ! If 
                  you don't provide a translation for one or more secondary languages, 
                  the filter group/type will appear in the default language. It 
                  is not possible to leave a filter group/type empty for a language. 
                   
                  Read 
                  more about product filters... 
                   
                   
                   
                   
                  8) 
                  How do I add 
                  product variants in 
                  a multi language store? 
                   
                  When creating variant groups ("Catalog > Product Variants" 
                  or "Catalog > Add Product > Pricing> Manage product 
                  variants") you can provide a translation for all different 
                  languages enabled on your store. When a visitor changes between 
                  languages on your store front he will see the appropriate translation 
                  of the variants, exactly as you have defined it.  
                   
                  ! If 
                  you don't provide a translation for one or more secondary languages, 
                  the variant group/type will appear in the default language. 
                  It is not possible to leave a variant group/type empty for a 
                  language. 
                   
                  Read 
                  more about product variants... 
                   
                   
                   
                   
                  9) 
                  How do I use the 
                  multi currency feature in 
                  a multi language store?  
                   
                  If you enable more than 
                  one currency, every language tab on your store front will contain 
                  a drop down menu which store visitors will use to choose currency: 
                   
                    
                   
                  If you want a different currency set for 
                  each language, please contact 
                  us. 
                   
                  Read 
                  more about enabling currencies... 
                   
                   
                   
                   
                  10) 
                  How do I add tax rules in 
                  a multi language store? 
                   
                   
                  You can name your tax rules in any language and restrict them 
                  to specific countries/states/zip codes. Therefore, tax rules 
                  do not need to be specified for each language separately.  
                   
                  Read 
                  more about adding taxes... 
                   
                   
                   
                   
                  11) 
                  How 
                  do I add shipping options 
                  in a multi language store? 
                   
                  You can name your shipping options in any language and restrict 
                  them to specific countries/states/zip codes. Therefore, shipping 
                  options do not need to be specified for each language separately. 
                   
                   
                  Read 
                  more about shipping options... 
                   
                   
                   
                   
                  12) 
                  How do I add custom 
                  pages in a multi language store? 
                   
                   
                  When you compose a custom page in a default language ("Site 
                  Content > Custom Pages"), the page is copied to all 
                  languages. You should edit the page for each language separately 
                  to provide the appropriate translation (otherwise the default 
                  translation is shown for all languages).  
                   
                  ! If you empty 
                  the contents of a page for a language, the page will not appear 
                  on the storefront (for that specific language) 
                   
                  Read 
                  more about custom pages... 
                   
                   
                   
                   
                  13) 
                  How 
                  do I add news in 
                  a multi language store?  
                   
                  When you compose articles to post on the "News" section 
                  of your store front ("Catalog > Add News"), you 
                  can provide a translation for all different languages.  
                  On the store front, the news only appear in the languages they 
                  were translated for.  
                   
                  Read 
                  more about news... 
                   
                   
                   
                   
                  14) 
                  How 
                  do I handle  product reviews in 
                  a multi language store?  
                   
                   A visitor can add a 
                  product review in any language. You can publish the review on 
                  your store's product page. The review will be shown in all different 
                  language tabs, exactly as written. 
                   
                  Read 
                  more about product reviews... 
                   
                   
                   
                   
                   
                  15) 
                  How 
                  do I add checkout questions 
                   in a multi language store? 
                   
                   
                  Check out questions are setup independently for each language 
                  ("Marketing > Checkout Questions"). Any checkout 
                  questions you add in the default language don't get copied to 
                  secondary languages. On the storefront, each language tab contains 
                  the checkout questions set for that language. 
                   
                   
                   
                   
                   
                  16) How do I add texts 
                  (used on storefront and customer emails) in 
                  a multi language store?  
                   
                  Most of the text used on the store front and customer emails 
                  is translated to most languages. Whatever is not already translated 
                  appears in English. Go to the "Setup > Texts" to 
                  edit the translation of all texts, for each language separately. 
                   
                   
                  
                   
                    
                   
                  17) 
                  How can I copy 
                  all product descriptions from 
                  the default language to 
                  a secondary one? 
                   
                  - export product descriptions using the "Catalog > Export" 
                  tab. The product export will be in the default language. 
                   
                  - translate the descriptions exported to a secondary language. 
                   
                  - import the translated descriptions using the "Catalog 
                  > Import" tab. Make sure you use the languages drop 
                  down menu for choosing the appropriate language in which to 
                  import the descriptions 
                   
                   
                   
                   
                   
                  18) 
                  How does the 
                  bulk import functionality work 
                  when adding data in 
                  a non-Latin language? 
                   
                  When using the bulk import functionality ("Catalog > 
                  Import") to add products in a non-Latin language (Greek, 
                  Japanese, Chinese, Arabic etc.), you need to save the file you 
                  want to import in a utf8 format:  
                  First create the file using a spreadsheet program (such as Microsoft 
                  Excel). For more information please read here. 
                  Then make a copy of this file, open the copy using notepad, 
                  save it using utf8 encoding and import it to your store using 
                  the Catalog > Import tab.  
                   
                  ! Please make 
                  sure you make a copy of your initial file, as it is likely you 
                  won't be able to edit the file again once you've saved it in 
                  utf8 encoding! 
                   
                  Read 
                  more about bulk product import... 
                   
                   
                   
                     
                    
                     
                    
                   |