Product Reviews/Ratings

Magnet Commerce allows you to get important feedback from your customers by enabling product reviews and ratings on every product page of your Magnet Commerce store. You can also publish customer reviews/ratings on your store's pages, thus making them available for all your visitors to read.


Enabling product Reviews/Ratings:

To enable the product review and rating functionality on all your store's product pages, tick the respective check box in the General Settings section of your "Setup > General" page:

Editing & publishing product Reviews/Ratings:

To view your products reviews and ratings access the "Reviews" page from the "Site Content > Reviews" tab:

In the "Reviews" page you will find a function for searching specific reviews as well as a full list of product reviews and ratings available for editing and publishing.

Reviews Search:

At the top of the reviews page you will see a search function. This function's search criteria allow you to narrow down the reviews and locate specific ones based on the customer's email or name, the status of the review (published/unpublished), and the date of publishing. In the following figure a search is performed for "Published" reviews placed on the 14th of February 2006:

Reviews List - publishing & hiding:

Right below the search function, you will see a list of all reviews available (or, if a query has been performed, the specific reviews located by the search function).

Each review has several attributes that are represented as columns on the Reviews List:

The Reviews List contains the following fields:

Time: The time and date the review was submitted.
Published: "True" if the review is published on your product page and "False" otherwise.
Customer name: The name of the customer that provided the review.
Product: The product that the review was written for.
Ratings: The rating assigned to the product. This is a number in the scale of 1-5.
Actions: Shows you "Publish/Hide/Edit": By clicking on "Publish" the current review will be published on your product page. Clicking "Hide" will unpublish the review from your store. Finally you can edit/save/publish/delete a review by clicking "Edit". Please read through the following section for more details.

! Each column on the Reviews List can be sorted in ascending or descending order, by clicking the title of the column. For example, to sort reviews in ascending order by Ratings simply click on "Ratings". To sort back in ascending order, click on "Ratings" again.

Review editing & publishing:

Click on the "Edit" link of a review to go to the review editing page:

This page contains information about the time and date the review was submitted, whether the review is published on your store, the customer and product name and the rating assigned to the product. The text of the review is also available for editing.

At the end of the review page, there are buttons for the following functionalities:

Delete: Delete a review from your records.
If the review is published it will automatically be removed from your store pages.
! When you choose to "Delete" a review, the review information will totally be deleted from the system so make sure you really want to do this.


Save changes: Save any changes you have made in the review text.
! If the review is published the changes will also become available on your store pages.

Save changes and publish: Save any changes you have made in the review text and publish the review/rating on the products online page. Use this if the review is currently hidden from your store pages.

Store front - submitting & viewing product Reviews/Ratings:

Submitting Reviews/Ratings:

When enabling the product review and rating functionality a section for submitting a rating and/or review will appear on all product pages of your online store:

Rate this product: Store visitors can rate the product on the scale of 1-5.
Review: Store visitors can provide a review and click on the "Submit" button to submit their article.

! Visitors will have to login to your store before they can submit a review/rating of a product.

Once the review is submitted, the visitor will be presented with a "thank you" note.

Viewing Reviews/Ratings:

All store visitors can view the reviews and ratings written by other members.

In addition to this, the mean value of all ratings assigned and published for a product will be shown next to the product name, in the full product page:

Summary:

Enable the product review and rating functionality on all your store's product pages, by ticking the "Enable Reviews/Rating" check box in the "Setup > General" page.

Click on "Site Content > Reviews" in the Administration panel to view/edit/publish the product reviews/ratings available.

The "Reviews" page: a function is in place for searching specific reviews. A full list of product reviews and ratings is also available.

In the "Reviews" page: click on "Publish" to publish a product review to your store, "Hide" to unpublish it and "Edit" to edit/save/publish/delete a review.

On your storefront: When enabling the product review and rating functionality a section for submitting a rating and/or review will appear on all product pages. In addition, all store visitors can see reviews and ratings written by other store members.